Looking back at 2019 is not the way forward for travel
The prevailing attitude among speakers at Americas Lodging Investment Summit is that this is the new landscape that hoteliers must navigate and waiting for a return to 2019 numbers or conditions is misguided.
Travelers with a valid digital Covid certificate shouldn’t be subject to additional restrictions
The European Union is aiming to make travel within the bloc easier by adopting a new system of Covid-related travel rules based more on a person’s vaccination status than on where they are coming from.
Leisure travel demand gathering strength with substantial recovery in sight for many markets
Even with 2021 projections higher, full recovery of demand remains on the same timeline for 2023, while close-to-complete recovery of RevPAR is still projected for 2024.
AHLA: Business travel share down sharply. Business travelers made up 52.5% of U.S. lodging industry room revenue in 2019, and is projected to represent just 43.6% in 2022.
AmEx: Customers are going everywhere except the office. Spending by AmEx’s large and global corporate customers currently remain just a third of what it was before the pandemic.
STR: Leaders and laggards for the slow holiday season. Miami’s and Oahu’s far above normal average daily rates drove RevPAR to new heights.
Apple Wallet digital room key in action at Hyatt hotels. A new video shows off the process of using a digital room key stored in Apple Wallet.
The Future of CRM: A Forrester perspective. CRM is not about making your front office more productive anymore. It’s a technology that’s supports customers throughout their end-to-end journeys.
Google proposes new 'Topics' approach to replace cookie tracking. As part of its ongoing effort to phase out third-party cookie tracking, Google has announced a shift in its approach.
Koddi: Intraday bidding for metasearch on Google Hotel Ads. Intraday bidding is a campaign-level bid multiplier and has been a valuable digital marketing tool for quite some time.
Fuel Travel: How to succeed with hotel SMS/text marketing. Hotels should use SMS/text messaging responsibly to engage guests before, during, and after a stay.