What do the guests actually need? What are they willing to pay for?
"Amenity creep" was a real problem for the hotel industry pre-pandemic, but the past two years have given hoteliers the opportunity to reset their operating model and make some cuts.
For hotels, contactless guest experiences have shifted from nice-to-have to being essential
Hoteliers who aren’t providing digital guest experiences, such as contactless check-in, run the risk of disappointing guests at a time when loyalty is paramount.
Easter and summer travel bookings will bolster economic recovery
The recovery of the US travel and tourism industry is projected to exceed pre-pandemic levels this year, according to the World Travel and Tourism Council (WTTC).
Travel advisors expect pre-pandemic business levels by 2023. Travel advisor business has largely picked up since the start of the New Year, according to a recent survey.
Building guest base key to restoring hotel rates. It will be the quality of staff that makes the difference in hotel performance in the next three years.
Trivago eyes growth through tech. The company says innovation, marketing to raise brand awareness and broadening products and services are key levers for its future growth.
Will travel for pancakes. Breakfast reigns supreme when it comes to travel, with complimentary breakfast being the top value amenity guests are looking for when booking a hotel.
Booking.yeah. Looking to tap into the ‘tremendous’ desire to travel, Booking.com is reviving its “Booking.yeah” campaign in its first-ever Super Bowl commercial.
New iPhone Wallet feature makes it easier to pay while traveling. Apple is bringing another new feature to the device that’s poised to disrupt the mobile payment industry.
MEWS: We need to talk about payments. Get your guide on how to navigate payments in hospitality, from the new generation of payment methods to the benefits of automation.
Cendyn: Driving revenue with local staycationers. Creating special programs geared to locals is a great way to buoy ancillary spend while simultaneously setting your property up as an authentic community hub.