Popular resort destinations are no longer experiencing seasonal slowdowns
Increased demand for beach and outdoor travel and more flexible work schedules have all but eliminated the shoulder and off-seasons in some popular destinations.
Many companies begin to lift the pre-trip requirements implemented during the pandemic
Pre-trip approvals, vaccination requirements, permissive booking policies... what will stay and what will go as business travel returns to business as usual?
Over dependency on the OTAs, alienated loyalty members and worsened profitability
Today's complex travel customer journey requires an integrated strategy to engage, acquire, service and retain travel consumers across multiple digital touch points.
Travelers expect more customer meetings. Many business travelers expect to make more trips to meet with customers, suppliers and other external stakeholders than they did pre-pandemic.
UK business travel recovery is underway. The volume is back to 62.93% of pre-pandemic 2019 levels, according to research for the Business Travel Association.
Booking Holdings paid $17M fine to Russia. The fine was imposed in August 2021 for violating Russia's competition law, saying the company "had imposed unfavourable terms on Russian hotels".
Airbnb faces challenge to balance needs of hosts and guests. Hosts are criticizing an updated company policy that gives guests more time to report issues and claim a refund.
As hotel rates recover, amenities might lag. Surging leisure demand combined with labor shortages are creating a uniquely challenging rate environment for corporates.
Hotels prioritize F&B experiences to drive loyalty. Hotels have a unique opportunity to leverage all their amenities to their fullest, unleashing the revenue potential of their food and beverage outlets.
Amadeus Hospitality data shows a significant rise in group travel bookings. With nearly 8 months to go in the year, there’s significant opportunity to close the gap to pre-pandemic levels.
HSMAI: The future of electronic hotel distribution. It’s not about the simplification of distribution, it’s more about hiding the complexity and provide a nicer front and a nicer experience.