Complexity is likely to become increasingly challenging for the industry
The rise of connected trips, blurred lines between leisure and business travel, and an accelerated pace of change - survey results indicate how travel is different post-recovery.
Hotels are using software to maximize revenue in public spaces
Resort managers in particular have learned that they can use revenue management principles and techniques to get the most profits from food and beverage, spas, pool and golf courses.
Four irreversible trends are redefining excellence in service operations, according to McKinsey & Co
The limiting factor to digital potential in many service sectors is not the technology but the underlying business process.
Tripadvisor hotel recovery lags rivals. It’s hotels, media and platform segment grew to $160 million in the first quarter, just 63 percent of its 2019 mark.
Booking.com's alternative accommodation push. The company is launching new marketing campaign and continued investment in the alternative accommodation space.
Greek hoteliers accuse OTAs of favoring short-term rentals. The hotels filed a formal complaint, accusing OTAs of claiming that 40% of accommodations advertised are hotels, when that is not the case.
Booking.com gets in Expedia’s face. Attendees of Expedia's partner conference were confronted with huge digital signage at McCarren Airport, touting the wonders of rival Booking.com.
Common hotel scams. Among the more common scams are fake hotel booking confirmations, tracking emails and bogus hotel sales deals.
TikTok outperforms Facebook, Twitter. Advertiser interest in TikTok is accelerating, while its competitors are seeing slowing growth or even shrinking traffic to their ad portals.
Triptease: The future booking landscape: What hotel marketers need to know. How can marketers optimize campaigns to capitalize on the new ‘diamond age’ of travel?
TrustYou: Six ways to reduce the pressure of increasing costs. For hoteliers, the surge in prices is among the biggest challenges this year.