Guests demand immediacy, honesty
According to Daniel Levine, director of the Avant-Guide Institute, consumer changes can be boiled down to five phenomena occurring not just in hospitality but across society.
Everything. And nothing.
In terms of handling today’s revenue strategy, the elements remain the same. But the actions we need to take to address each element are completely different from any time in the past.
Revenue managers have to strategize around availability of housekeeping
Hotels generally were more prepared for staffing requirements going into this summer travel season, but the lingering labor shortage means solutions also are limited.
Europe: Aviation sector “on the edge”. A difficult summer is expected as the staffing crisis in aviation continues to disrupt travel before stability returns in the Autumn.
Europe adds visitor fee for US travel next year. A €7 fee is expected to go into effect in May 2023 for foreign visitors as part of a new European Travel Information and Authorization System (ETIAS).
UK: Which? demands major overhaul of travel sector rules. The consumer group claims that airlines are “potentially breaking the law” with unfair and misleading terms and conditions.
Travel fees are back. Airlines, car rental companies and hotels are reinstating old surcharges and adding new ones to your bill as travel returns to pre-pandemic levels.
People will find a way to travel. Expedia is not seeing any signs of a hit on bookings due to the cost of living crisis and is anticipating a “hot summer” for travel.
Amex GBT adds virtual assistant to mobile app. The AI-powered service recognizes the user and can immediately fulfill simple requests or gather information before transferring to a live travel consultant.
Amadeus RevenueStrategy360 launches new market forecast capability. The business intelligence solution now leverages historical actuals, pacing, and forward-looking on-the-books market level data.
gcommerce: Facebook ads best practices for hotel images. If you know how to create Facebook ad images that drive traffic to your primary business goal, they can be insanely effective.