European corporate hotel bookings surpassed pre-pandemic levels in June as the recovery has accelerated in the past two months.
Market Data
European hotel bookings exceed pre-pandemic levels
Bookings in June reached 108 per cent of 2019 volumes
Transportation
The Uber whistleblower
The one-time cheerleader-in-chief for Uber in Europe looks set to become one of its sharpest critics
How Uber knowingly flouted laws in dozens of countries and misled people about the benefits to drivers of the company’s gig-economy model.
Guest Experience
McKinsey: Five key talent acquisition trends affecting hospitality globally
Digitalization increasing in all areas of business, requiring new skills
The hospitality industry of the future will require employees with new skillsets, and may need to adopt new ways of working.
Also today
The problem with the 100% satisfaction guarantee. Beyond eating into hotel profits, it may have inadvertently adjusted consumer demands.
Hotel revenue managers bet on collaboration. A more collaborative approach will continue to be important as the “do more with less” era is likely to continue.
The most high-tech hotels in Europe. A raft of futuristic hotels are shaking up the hospitality industry - one piece of high-tech wizardry at a time.
Opening the door to guest-centric payments. Any hotel brand that’s serious about building a closer digital relationship with its guests must also get serious about payments.
Robots for honest customer feedback? Collaboration between leading robotics pioneer and Hong Kong hotel suggests service robots can help gauge customer satisfaction.
Hybrid work is doomed. The existence of an office is the central premise of office work, and nothing - not even a pandemic - will make it go away.
Vendor News & Views
MEWS: Five most frequent guest expectations in hotels and how to exceed them. Meeting guest expectations is one thing, but exceeding them is another.
The Hotels Network: Destination and hotel direct channel market data in Italy. Identifying summer market opportunities to boost direct channel performance and destination awareness.