Embracing the digital customer experience
Technology is an opportunity for the customer to take control over their travel experience, as the modern customer is increasingly enjoying a digital, self-service experience.
Stall at 20% off pre-pandemic levels make companies consider a new business strategy
Corporate travel bookings were down 65% from 2019 levels in January and improved to being only about 20% down in May. Though, they have been stuck at those levels since that time.
A barrage of one-star reviews unless owners pay
In a new scam targeting restaurants, criminals are leaving negative ratings on restaurants’ Google pages as a bargaining chip to extort digital gift cards.
Marriott: Service issues 'mostly behind us.' Most food and beverage outlets were back to normal in terms of having them open at regular periods, and housekeeping has returned though at a modified version.
Corporate meetings drive event growth. Meetings and events volume in the U.S. increased 334 percent in June 2022 compared with June 2021, according to meetings data provider Knowland.
Banks look to travel to boost customer loyalty. In the past year, several financial institutions have made announcements that seem to indicate a consensus: Travel services are a valuable perk for their customers.
The hotel spirit. Hotels once filled a crucial niche in the American housing ecosystem. And now they should again. It’s already happening, quietly.
Next-gen in-person events now require digital components. For organizations planning their event calendars, simply returning to pre-pandemic strategies for in-person events isn’t an option.
Big gap between ambition and action on cutting CO2 emissions in business travel. Study ranking 230 of the world’s largest companies found 193 were failing to act with sufficient speed and ambition.
Cendyn: How your conversion rate is affected by parity performance. The importance of competitive pricing has never been more important for hotels.
Triptease: The ultimate guide to hotel metasearch. From optimizing your booking engine to improving your rate parity and targeting the entire guest journey.