January 17, 2017

The incredible shrinking hotel industry

The hotel industry isn’t known for being quick to adapt and evolve, and it often finds itself scrambling to catch up with changes in technology and traveler behavior.

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Hotel leaders advance customer experience

Traditionally the hospitality industry has followed the airline industry in areas like distribution, revenue management, product innovation but things are changing so rapidly. Now the industry is starting to look at leaders like Amazon and Uber to gain new ideas on the future of the customer experience.

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