May 25, 2018
Friction-free experiences are must-have amenities for travelers
Consumers expect real-time, frictionless experiences in every single brand engagement - both online and off. The travel industry is no exception to this rule.Read more
The hospitality industry specialists at SAS put together an action list that will help hotel marketers to build a strategic analytic culture and stay on top of trends that will have a major impact on the industry in the years to come.
1. Think more strategically: This is probably something we say to ourselves every year, but it’s easy to get bogged down in day to day analyses or job tasks. It is important to take time to think strategically about where you and your team are, and where you want to go. Do you understand your organizations business strategy? Do your goals line up with this business strategy? Do you have an opportunity to take on a project that will demonstrate your commitment to the organization’s business strategy (and get you some positive attention while you are at it?)? Build these activities into your plan now so that they stay on your radar when you get slammed.
2. Encourage cross-departmental decision making: We’ve been talking about integrated revenue management and marketing for a while now. With digital marketing coming into the forefront and the recognized value of review and ratings data across multiple departments, cross-departmental thinking will be even more of a focus in 2014. If you haven’t established regular communications with your counterparts in other departments (think marketing, operations, finance, revenue management), you are behind. You should already be bringing your best information to the table, and making decisions as a team. Next step – integrated data and analytics to automate some of that routine decision making. On that note…
3. Develop a common business language: Many companies have started data visualization projects to pull together data from across the organization and provide “single version of the truth” reporting for executives and managers. These projects will fail without first establishing a cross functional team to come to agreement on definitions of key metrics, data access and data acquisition rules. You would be surprised how much disagreement there can be about even the most “core” operating metrics. I think we’ll see much more focus on data management in 2014 as these initiatives get underway.
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