January 29, 2013

A hotel’s nightmare with Expedia


Two American ex-pats are fighting a losing battle with Expedia after the travel service giant listed the hotel they own on Mexico's Caribbean Coast as sold out thought the end of 2013 - even though it's not.

Tony and Cheri Head say they have been warring with Expedia ever since they started an account with the company a year ago for their small 18-room hotel, Luna Blue.

'We’re getting emails from people saying, "you know, we’re so sorry you were booked for that time, I booked another hotel," and we’re writing back, "we’re not booked!"' Tony Head told The Verge.

The saga began when an Expedia marketing agent visited their hotel, which has a four-and-half-star rating (out of five stars) on TripAdvisor, and offered their booking service as a means to grow their guest traffic.

Get the full story at The Daily Mail and Luna Blue's PlayaZone