October 19, 2018
Experience is key for the hotels of the future
There has been much talk in the hotel industry about creating a “narrative” experience in hotels.Read more
AccorHotels pulls the plug on an online service that enables independent hotels to offer rooms on its booking website because the scheme had failed to meet expectations.
The decision is a setback for Chief Executive Sebastien Bazin, who launched the initiative in 2015 to fight online travel agents such as Expedia and Booking.com that have been accused of hitting the margins of traditional hoteliers.
“The group has decided to stop marketing independent hotels on its website by end-2017 as the results were mixed,” a spokeswoman for AccorHotels said, confirming a report from L‘Echo Touristique magazine.
The service had aimed to triple to 10,000 the number of hotels offered on AccorHotels online by 2018. But only 2,000 independent hoteliers signed up.
One hurdle was that clients using the website were more likely to book one of the group’s well-known brands such a Pullman, Mercure, Ibis or Raffles than an unknown hotelier.
Get the full story at Reuters
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