August 09, 2018

AccorHotels lets guests communicate with staff via WhatsApp


The service sees guests in UK & Ireland given a dedicated mobile phone number with their room key card on arrival.

A member of staff monitors requests which they can immediately respond to, whether for room service where offered, housekeeping, or a restaurant reservation.

Because guests use their own mobile phones to message the hotel, they can make requests wherever they are in or out of the property, before, during or after their stay.

AccorHotels Northern Europe chief operating officer, Thomas Dubaere, said: “Guests want to communicate using the methods they are most familiar with."

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