Adobe on the ever changing landscape of today’s digital marketers

June 26, 2012 | Online Marketing

How do you drive demand in an age where consumers have very fragmented attention? Where consumers don’t necessarily know to go to your own Web property because they are spending all of their time on external social networks like Facebook.

Today’s marketers, their job is substantially different. They are actually community leaders. They are the people that are building community and engaging customers in a dialog and actually monitoring their sentiment, influencing their sentiment, and helping to collect their story. So that they can better understand what they should be messaging to the broader market.

The majority of marketers have yet made that leap to becoming true social leaders, true community leaders.People are starting down that path. It is a very, very big culture change to do that.

The culture change is a very simple one. It is becoming a customer-central organization. When you take that outside-in approach and become a truly customer-centric organization, then your digital marketers really do become a social marketer and they do wind up becoming community leaders. They become people that become the paragon of the customer base.

Get the full story at Small Business Trends

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