August 06, 2018

Airbnb accused of deleting negative reviews


Airbnb's reputation system is only as good as its reviews, and five Airbnb users who spoke to Quartz allege that Airbnb tampered with theirs.

These Airbnb guests say the negative reviews they submitted to the company after a bad experience were either edited or quietly removed from the site without their knowledge or permission.

In an emailed statement, Airbnb spokesperson Nick Papas said authentic reviews are “critical to building trust” between the company’s hosts and guests. He pointed to Airbnb’s content policy, which outlines why a review might be taken down, such as for illegal, profane, or discriminatory material. “The goal of this policy is to ensure that any fraudulent or misleading content is not allowed on the site,” he said. “Just as critical, this policy also exists to protect the integrity of authentic feedback from our community.”

Get the full story at Quartz