December 13, 2018
Hotelbeds: Year-end review and forecast trends for 2019
2018 has been yet another year where growth in the intermediary market for hotel sales has outstripped the growth in the direct channel for the hotels.Read more
For Airbnb, only humans - in this case, Airbnb hosts - can provide authentic hospitality and help foster the emotional relationship to a new place that travelers often seek.
When you arrive in a foreign city for the first time, how would you like to learn about the best nearby restaurants, scenic strolls, or the jazz band that assembles every Saturday at dusk in a centuries-old plaza? From a trusted local or from a bot on your smartphone? For Airbnb, the answer is obvious: the trusted local.
Speaking today at MobileBeat 2016, Joe Zadeh, vice president of product at Airbnb, stated that only humans - in this case, Airbnb hosts - can provide authentic hospitality and help foster the emotional relationship to a new place that travelers often seek. Travel can have a transformative effect on people, enlarging their world view and changing their understanding of self. In many ways, “Airbnb is in the self-actualization business,” Zadeh said.
Get the full story at VentureBeat
Read also "Travel embraces bots on messaging platforms"
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