July 26, 2018

Can hotels learn from restaurant customer satisfaction strategies?


There are similarities between service in restaurants and hotels, but also a few differences.

Hotels and restaurants both form a large part of the hospitality industry and customer service is vital to both. These businesses live and die by customer satisfaction because of the public exposure they’re always open to. Guests are only too eager to share stories of their holiday or dining experience – both good and bad.

It can often be valuable to look at what businesses in other parts of your industry are doing, and seeing how you compare or what you might be able to employ in your own business strategies.

Let’s see how great customer service in restaurants translates to achieving guest satisfaction in hotels.

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