February 12, 2018

CWT RoomIt gets a chief experience officer

Carlson Wagonlit Travel has appointed Scott Hyden as senior vice president and chief experience officer of its hotel division RoomIt.

His role will be to provide strategic leadership over RoomIt product and distribution channels and the user experience with the target of increasing customer retention and improving operational efficiency.

Hyden starts on February 12 and will be based out of RoomIt’s new Chicago HQ. He will report to David Falter, RoomIt’s newly-appointed President.

Prior to joining RoomIt, Scott was global vice president of the Enterprise Customer Group for Travelport and previously led Travelport’s business in the Americas.

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