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CWT taps Amadeus for technology

March 01, 2010 |

Carlson Wagonlit Travel signed a memorandum of understanding with Amadeus to explore the outsourcing of some mid-office and back-office technologies.

CWT president of suppliers, products and technology Andrew Winterton today said the deal would achieve material cost benefits to CWT and release internal resources to focus on customer-facing development but not impact customer-facing processes.

Winterton said the new relationship with Amadeus is focused on the "commoditized servicing aspects of our transactions," including functions like mid-office, quality control and back-office functions, such as invoicing, financial reconciliation and ARC reporting, but added, "It is not envisaged in any way that the user interfaces and business processes that our customers go through would be impacted by this initiative."

In addition to CWT's plans to leverage Amadeus' processing scale to create an "operating environment that is scalable and can support that volume of transactions in a more cost-effective way than we can do ourselves," Winterton said CWT is exploring opportunities with Amadeus to be more nimble in addressing changing requirements in the industry.

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