October 19, 2018
Experience is key for the hotels of the future
There has been much talk in the hotel industry about creating a “narrative” experience in hotels.Read more
October 08, 2018
Calvin Anderson, Chief of Revenue Optimization at RLH Corporation, set an energetic tone for the first day of the Summit.
Calvin's lively keynote speech woke us up and got us focused on the modern consumer's conversion path. Singing the praises of data visualization tools such as Tableau, Calvin warned hoteliers in the audience of the dangers of "putting data in a box."
"It's a massive mistake to roll up your entire OTA performance into one line on your P&L," Calvin explained. "Every single OTA has multiple different levers and pricing management systems. Understand and analyse each channel in the way the customer experiences it."
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