Messages will appear in the side menu of the Google Maps app and can be initiated by tapping the ‘Message’ button on business profiles.
Google says this should assist users with keeping personal messages separate from their conversations with businesses.
For businesses, this could potentially result in more messages being received, which is important to be aware of.
Messaging is an optional feature and is turned off by default. So businesses who aren’t interested in receiving messages can simply not turn the feature on.
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