July 13, 2018
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Hilton’s new Innovation Gallery is filled with products that may soon find their way into a hotel guestroom. They include an earpiece that would translate conversations between employees and guests via an app, as well as a new stress-intervention device.
Hilton, which started in 1919 with a single hotel in Cisco, Texas, takes credit for introducing the first guestroom television sets and air conditioning, a central reservations system, the concept of the airport hotel, and room keys that can be accessed via a Smartphone. The brand has also developed technology that allows guests to choose which room to book at a hotel based on its location and view.
With the new Innovation Gallery, Hilton CEO Christopher Nassetta says he hopes the company can do more. “How do we innovate to be relevant in people’s lives?” asked Nassetta as he unveiled the space in early December.
But even though Hilton has been experimenting with such technology as robot butlers, Nassetta says people will still be at the core of the experience. “We’re always going to be in the business of people taking care of people,” he says.
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