May 25, 2018
Friction-free experiences are must-have amenities for travelers
Consumers expect real-time, frictionless experiences in every single brand engagement - both online and off. The travel industry is no exception to this rule.Read more
With a typical customer aged over 35 and traveling on business, Hilton knows it has to connect with a younger demographic more likely to crash at an Airbnb when hitting the music festival circuit. Enter Snapchat, naturally.
The brand made its Snapchat debut last month, offering fans behind-the-scenes peeks and content from a concert with Jason Derulo at the Hilton Bayfront in San Diego on Feb. 27. The concert was part of Hilton and Live Nation’s concert series that aims to bring unique entertainment experiences to guests and Hilton rewards program members.
“Loyalty means more than just a plethora of benefits,” said Kasey O’Leary, Hilton’s senior director of multibrand and loyalty marketing. “More than anything, it’s about access — and no platform provides guests access the way Snapchat does.”
The idea, O’Leary said, is to get millennials interested in the brand and the Hilton HHonors rewards program, even though they may not sign up for it anytime soon. So even if they aren’t redeeming points to get free stays and attend concerts among other options, they can still follow along the experiences through social channels like Snapchat.
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