June 11, 2018

Hotel CEOs discuss demand, disruptors and data


Chiefs in charge of AccorHotels, MGM Resorts, Hilton and Marriott on how they’re dealing with the latest evolution of disruptors and why Airbnb has dropped off the radar a bit.

The CEOs of AccorHotels, MGM Resorts International, Hilton and Marriott International had a lot to say on the topics of demand, disruptors and macro travel trends at the NYU International Hospitality Industry Investment Conference last week, and they set a positive mood for the rest of the conference when they took the general session stage on Monday.

“Think about being here a year ago on this stage,” said Chris Nassetta, president and CEO of Hilton. “Maybe ‘fear’ is a strong word, but there was quite a bit of trepidation about where the industry was going from a fundamentals point of view. I think the biggest change over the last 12 months is that while we certainly have things to worry about, my guess is everyone in the room feels a lot better than we did a year ago.”

“I think we’re in an absolute war for who owns the customer,” Marriott International President and CEO Arne Sorenson said. “We have disruptors who are without a doubt trying to take ownership of our customers. I think less about Airbnb than I do about Google and Facebook and these digital empires who own all of us for some things—you can add Amazon to that list, too.”

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