January 11, 2017

Hotels.com launches virtual concierge


Hotels.com has introduced Hotels.com Concierge, available on iOS on its smartphone application. The service enables users to book transportation, food delivery, reservations and activities from the Hotels.com app.

Currently, app users can access transportation through Uber; restaurant reservations through OpenTable in more than 20 countries, including the U.S.; food delivery through Delivery.com in the U.S. and Hungryhouse in the U.K.; and tours/activities through Groupon in the U.S. and U.K.

Hotels.com said its partners within Hotels.com Concierge are growing, and ticketing is coming soon.

Customers will see local services appear in the Hotels.com app the day their hotel stay starts, according to Hotels.com.

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