July 11, 2018

How EY overhauls hotel procurement


EY is phasing "RFP" out of its lexicon. With dynamic rates in place across the vast majority of its portfolio, EY and its hotel partners can opt to roll them over to next year.

For those properties that still need to RFP, EY is building a tool internally, further cutting costs the company traditionally would have spent on an external RFP tool.

At the same time EY launched its new rate program, it also unveiled an internal TripAdvisor-style hotel feedback tool called EY Lobby. In its first six weeks, Lobby gained 16,000 hotel reviews and received 5,000 hits from travelers researching lodging options. The tool is linked to travel risk management partner International SOS and is pushed to travelers post stay. EY will use data from the tool to notify a hotel when its travelers are receiving subpar ratings. Additionally, hotels will have the capability to offer promotions to EY travelers through Lobby.

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