November 21, 2017
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Hotel restaurants have the tendency of being seen as sons of a lesser God when it comes to hospitality: as long as rooms are clean and Wi-Fi works fine then there is no need to worry about the undercooked pasta.
They are conceived as unanimated appendages to the main entity: the hotel. However, the reality is that they are not. Even though they do not necessarily reflect the hotel style and vibe, it does not mean they are just tools to make some ancillary revenue. Especially if your hotel is located far from the city center, it is vital that you give your guests a great experience. Would you risk destroying your hotel online reputation just because you serve watered down margaritas? I do not think so.
Great experience can mean good prices too. If you know that your restaurant is average, it can be a good idea to review your à-la-carte menu to make it look less like a robbery. Remember that with the rise of mobile and social networks your reputation is just one click away so sometimes listening to your clients when they are in the restaurant is not enough.
Therefore, what you should do to actively monitoring your restaurant online reputation?
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