September 10, 2018

How travel agents are working differently with technology

Relationship between travel advisors and their clients is boosted by technology but not controlled by it, according to Phocuswright’s U.S. Travel Agency Distribution Landscape: 2016-2021

Some of this has to do with the move toward working at home: according to the study, more than 51% of respondents are home-based.

This shift has led to a rapid embrace of technologies that help advisors communicate with their suppliers, peers and customers. Advisors have adapted quickly to using social media, app-based texting methods and mobile-friendly booking methods.

Get the full story at PhocusWire