October 05, 2018

Inside the personality traits of successful hotel staff


Personality development happens to every one of us as children and is based on two primary factors – our inherited tendencies and the direct environment around us.

Some characteristics are passed down by our parents, such as our temperament, and there are many psychology studies exploring the shaping of our individual character traits – some theories more contentious than others (yes, Freud, we’re looking at you).

One of the less controversial concepts was published this year by the American Psychological Association in its periodical, aptly named, ‘Psychology Review’.

The article suggests our personalities develop around our basic needs. The author of the research, Carol Dweck, identifies three of these areas; the need to predict our world, the need to build competence to act on our world, and the need for acceptance from others.

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