In contrast to many other assistant services that hype their automation and technology, Lola proudly highlights the fact that its iPhone app uses human travel agents - Paul English has described Lola as providing “human-powered travel.”
Lola users interact with those agents through a chat-based interface, allowing you to book plane tickets, hotel rooms, rental cars and more. The app is supposed to learn your preferences over time and also help travelers deal with unexpected emergencies.
In a blog post shared with TechCrunch, English said that the company has plans to launch a new version of the service this spring — one that incorporates more self-serve features driven by artificial intelligence.
“We started Lola to create a level of personal service that few travelers can enjoy today, in essence, an entirely new class of travel,” English said. “That remains our goal. For ‘v2’ Lola, you can expect a first-of-its-kind, mobile experience and AI-assisted hotel recommendations.”
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