October 19, 2018
Experience is key for the hotels of the future
There has been much talk in the hotel industry about creating a “narrative” experience in hotels.Read more
On stage at the Phocuswright Conference here, Okerstrom said he wants his legacy at the company to be in its operations.
"Operational rigor is where we need to be to actually realize the full value of this thing," he said.
Douglas Quinby, Phocuswright's senior vice president of research, asked if that meant a de-emphasis of mergers and acquisitions after many in recent years.
"I think by nature of focus and opportunity, probably -- but you remember that I ran the M&A team so it's in my blood," Okerstrom said. "I can't stop myself if we see something that is strategically and financially sensible."
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