November 23, 2017

One way to fix Uber: Think twice before using it


The Uber we have now is simply not up to that task. Even its board now acknowledges that the world desperately needs a better Uber.

The company is finally taking major steps to prove it actually is serious about improving, as was evident on Tuesday when Travis Kalanick, Uber’s chief, said he would take a leave of absence and the ride-hailing service released a 13-page document of recommendations for changing its culture.

So far, though, we’ve been failing at holding Uber accountable.

Despite months of scandal, with the hashtag #deleteuber sweeping Twitter, Uber’s growth has been essentially untouched. According to the pseudo-earnings reports it regularly releases to the press, its revenue tripled in the past year.

Get the full story at The New York Times

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