May 25, 2018
Friction-free experiences are must-have amenities for travelers
Consumers expect real-time, frictionless experiences in every single brand engagement - both online and off. The travel industry is no exception to this rule.Read more
Sabre CEO Sean Menke has a vision to create a seamless travel experience in which all transactions, preferences, and changes are connected, automatic, and seamless.
Menke believes Sabre should be the pioneer that creates a connected platform for all travel-related transactions. The idea is to meet the specific needs - including everything related to bookings of flights, car rentals, hotel accommodations, etc. - of every trip in one place. It also means providing the opportunity to have all bookings related to the same trip automatically update if, say, a flight were to change. The platform aims to eventually aid all service providers and is expected to like an app store for the travel industry - allowing developers to build various travel applications for the platform.
“From where I sit, there’s no other company that has the position vision and commitment to be this platform,” Menke told investors earlier this year during Sabre’s investor day.
Sabre’s chief information officer and chief technology - both of whom have been on the team for less than a year - recently dug into the vision to provide updates on the progress of the company’s transformation. The company expects to spend $500 million on tech infrastructure and $500 million in labor this year, with total tech costs projected to increase compound annual growth rates by 3 to 4 percent. Sabre is leaning on open-source libraries to help accelerate the work that needs to be done, using code that already exists to propel new ideas.
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