June 14, 2013

SiteMinder expands in USA with Miami Hotel Group


Global online distribution company, SiteMinder, has expanded in the USA with the South Beach Group of hotels in Florida choosing SiteMinder’s industry leading Channel Manager to automatically connect its Property Management System (PMS) with the world’s leading booking websites.

The group of 12 boutique hotels in popular Miami chose SiteMinder after extensive research into the most effective way for the group to distribute inventory to leading booking sites while reducing costs in the process.

SiteMinder’s Executive Director of Sales and Marketing for EMEA and the Americas, Erik Munoz, said the South Beach Group was the latest in a growing list of North American customers seeking SiteMinder’s software solutions in the accommodation industry.

“SiteMinder has grown rapidly in Europe, Asia and Africa in recent years and our exciting new partnership with the South Beach Group in the popular holiday destination of Miami is part of solid growth for us in the US market, where our market-leading technology solutions for hotels help them distribute to a broader network of channels while improving their operational efficiency,” Mr Munoz said.

Mr Munoz said SiteMinder’s Channel Manager would automatically send live availability from South Beach Group’s PMS directly to online booking sites around the world. The Channel Manager would then deliver bookings from those sites automatically back into South Beach Group’s PMS, saving hours of manual labour and costs, with SiteMinder customers paying low, flat, monthly fees for the service.

“Competition for the traveller’s dollar in the US is intense and SiteMinder can offer accommodation chains like the South Beach Group an online distribution solution that delivers fast, seamless integrations with high-yielding booking platforms and their PMS – allowing them to focus more resources on servicing the guest and making their stay memorable,” he said.

Online Image and E-Commerce Director for the South Beach Group (http://www.southbeachgroup.com), Lauren Swerdloff, said: “We are extremely excited about our new integration with SiteMinder. After spending months researching alternative channel manager options, the abundance of highly-effective features as well as customizations available through SiteMinder immediately proved to be a perfect fit for our group. We’ve been extremely pleased with the support we’ve received from SiteMinder. In the past, we were spending much of our time manually checking and adjusting third party extranets because of the high percentage of failed yield submissions. This has been a non-existent problem with SiteMinder and has dramatically improved our work efficiency and ability to quickly respond to changes in market demand. With this new connection, we are anticipating an elimination of rate parity problems which will result in better OTA partner relationships and increased revenues.”

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