The 10 customer service trends for 2010
December 18, 2009 |
In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering "great customer service". It
What to watch in 2010:
1. We Try Harder: With the economy still struggling to recover and unemployment at record highs, all
Latest Industry News
Social and mobile impact on travel sales ‘overhyped’
24 May, 2012 | Hotel Marketing
Mobile travel searches most often related to transportation
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Google updates travel research library
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8 ideas for improving your hotel’s Facebook timeline presence
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Mobile marketing small but growing
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Advanced social media - amateurs and agencies need not apply
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The change in hotel search
23 May, 2012 | Hotel Marketing
Can Hertz shake up car sharing?
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Travel forecasts predict summer gains, fall uncertainty
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Room price takes top spot among U.S. traveler considerations
23 May, 2012 | Hotel Marketing
“Turn off” the old way, and adopt agile marketing
23 May, 2012 | Online Marketing
More on why marketers fail with Facebook ads
23 May, 2012 | Online Marketing
China to surpass US as largest business travel market by 2015
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According to Orbitz, 77 percent of Americans have summer travel plans
22 May, 2012 | Hotel Marketing
More on TripAdvisor’s challenge with genuine reviews
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Facebook users can now book hotel rooms, and earn commissions
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Facebook travel app Gogobot hits 1 million users, 30 times more traffic than all its competitors
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No Facebook. Understanding social media in China
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Kayak to ride Facebook wave
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As Facebook grows, millions say, ‘no, thanks’
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Beyond listening: 3 ways to be more responsive to social media feedback
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Simplehoney, Pandora for hotel booking
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China to surpass US as largest business travel market by 2015
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U.S. isn’t the most Facebook-addicted country
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TripAdvisor grows while countering problems
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Latest Company News
Availpro launches its new Direct Click Manager service
11 May, 2012 | Hotel Marketing
SiteMinder receives $5 Million investment to fund global expansion
10 May, 2012 | Hotel Marketing
RateGain awarded qualified vendor status with Choice Hotels International
10 May, 2012 | Hotel Marketing
eRevMax expands its India presence with new office in Bengaluru
10 May, 2012 | Hotel Marketing
Lodging Interactive launches website analytics & social tool
10 May, 2012 | Hotel Marketing
Pegasus launches RezView Intelligence
26 Apr, 2012 | Hotel Marketing
HSMAI Revenue optimization conference to focus on RM evolution
27 Mar, 2012 | Hotel Marketing
De Vere partners with SiteMinder
27 Mar, 2012 | Hotel Marketing
Lodging Interactive launches website analytics & social tool
27 Mar, 2012 | Hotel Marketing
How good is your hotel’s social media?
21 Mar, 2012 | Hotel Marketing
TravelClick launches Rate360
29 Feb, 2012 | Hotel Marketing
Appnostic partners with GoMio
29 Feb, 2012 | Hotel Marketing
SiteMinder predicts trends for online hotel distribution for 2012
29 Feb, 2012 | Hotel Marketing
Hotels4u.com added to RateGain’s channel management solution
29 Feb, 2012 | Hotel Marketing
Availpro and EasyRMS come together to boost hotel revenue
08 Feb, 2012 | Hotel Marketing
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