February 24, 2017
How Accor wants to transform the way everyone uses hotels
Deal by deal, AccorHotels is taking bold steps to bring the traditional hotel company into the future and its newest pilot is absolute proof of that.Read more
Providing travel brands the perfect opportunity to connect with consumers and enhance customer service - we’ve seen a number of businesses experimenting with the technology. Here’s how, along with a few of the most interesting examples.
Customer service can make or break a hotel’s reputation. Consequently, AI’s ability to pre-empt and predict exactly what the customer needs and wants is one reason why hotels are cottoning on to the idea.
Hilton is one of the most well-known examples, last year teaming up with IBM’s Watson to create Connie – a robot that provides help and information to hotel guests during their stay.
Connie works by drawing on information from Wayblazer – a travel advice tool that also uses Watson – as well as human speech. Essentially, the more people talk to Connie, the more it will be able to interpret and analyse natural language.
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