January 31, 2012

The rise of in-store mobile commerce


New research from the Pew American & Internet Life Project indicates that more than half of adult cell phone owners used their cell phones while they were in a store during the 2011 holiday season to seek help with purchasing decisions.

During a 30 day period before and after Christmas:

- 38% of cell owners used their phone to call a friend while they were in a store for advice about a purchase they were considering making

- 24% of cell owners used their phone to look up reviews of a product online while they were in a store

- 25% of adult cell owners used their phones to look up the price of a product online while they were in a store, to see if they could get a better price somewhere else

Taken together, just over half (52%) of all adult cell owners used their phone for at least one of these three reasons over the holiday shopping season and one third (33%) used their phone specifically for online information while inside a physical store—either product reviews or pricing information.

Source: Pew Internet

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