The U.S. law and online hotel reviews that cross the line
September 09, 2010 |
Many frustrated hoteliers have read bad reviews on their hotel, convinced they came from competing hotels, disgruntled ex-employees or guests who are being unreasonable. Because of broad protections given to publishers of websites, there is little hoteliers can do, even in the face of defamation.
In the U.S., many frustrated hoteliers have read bad reviews they are convinced came from competing hotels, disgruntled ex-employees or guests who are being unreasonable. Managers sometimes have the ability to reply to bad reviews, but can find that
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