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Top 10 travel technology trends for 2009

April 14, 2009 |

With 2009 in full swing, PhoCusWright takes a fresh look at the technologies and innovations that have the potential to drive change in the travel, tourism and hospitality.

These ten technology trends will reshape the way consumers search shop and buy travel." Carefully selected by PhoCusWright experts from a plethora of global business and technology initiatives, each trend is weighed for its business value and potential to change the face of travel.

PhoCusWright's 2009 Technology Trends

1. Despite Market Woes, Pockets of Investment Still Exist
"During economic downturns, innovation is the single most important condition for transforming the crisis into an opportunity." (Sami Mahroum, Research Director of Britain's National Endowment for Science, Technology & the Arts and a Visiting Reader at the School of Management, Birkbeck College, University of London) [IN].

2. The Entire Trip Experience Will Be "Informationized"
In the past, the main focus of the travel value chain has been those components that resulted in a booking. Access to further information was a challenge because of limitations of mobile devices, lack of acceptable technology in hotel rooms, language barriers and no clear business model. This is all about to change.

3. Software as a Service (SaaS), Cloud Computing and Open Source Spawn a New Flock of Innovators
Open Source has matured to the point that many companies are fully dependent on it. It has become an enabler for startups, allowing them to rapidly accelerate their time to market. At the PhoCusWright's November 2008 Travel Innovation Summit, demonstrator Home and Abroad explained that they would not have been able to bring their product to market if it had not been for Open Source.

4. Suppliers (Finally!) Provide Personalized Shopping/Booking Tools
Today, most OTAs look much the same: Where do you want to go? When? Air only or hotel and/or car? To provide convenience and value to the customer, future learning and shopping screens will adapt to the users' stated profiles, observed profiles and shopping style. Similarly, the content presented will be the most meaningful to the customer.

5. Technologies Will Continue to Converge
Ten years ago, television networks were distinct from the Internet. Video was limited to TV and you went to see a movie at the theater. Now you can make a phone call anywhere to anywhere in the world using your laptop. You can watch movies and TV and browse rich content on your mobile device. You can watch content from the Internet on your TV and wirelessly network your house for all manner of content.

6. A Flood of New Mobile Travel and Location-Based Applications Come to Market
Mobile usage in travel applications has languished for years with a poor technology capability and an even worse business model. The mobile platform finally has interactive capability that makes it the fully functioning "3rd screen" alongside the desktop and laptop. With the growth of 3G (broadband wireless) subscriptions and smartphone adoption, apps will embrace location and context in a new way, enhancing the travel experience.

7. Advertising Technology Transforms Travel Distribution
Pure play booking fee models will become dinosaurs as blended models involving highly targeted ads, referral fees and fees for service establish peaceful coexistence. The technology convergence discussed in Trend 5 will enable the convergence of business models.

8. Still Searching