TrustYou surveyed one million hotel guest comments to find out what are the most talked about tops and flops. The key takeaways: The number of positive comments far outnumbers the negative, and great service has nearly nine times the number of comments as unprofessional or incompetent service.
Top rants by hotel guests in 2012 (followed by the number of mentions):
1. Unprofessional/incompetent service (11785)
2. Small room (8669)
3. Expensive/overpriced (8390)
4. Tasteless, bad breakfast (8243)
5. Bad food (5956)
6. Dirty room (5439)
7. Unfriendly service (5123)
8. Bad bathroom (4600)
9. Bad service (4266)
10. Loud, noisy room (4123)
Get the full story at Tnooz
January 29, 2015
According to the latest TravelClick data, US hotels kicked off 2015 with strong growth in rate across all travel segments. However, beyond carefully monitoring the strong group business, hoteliers also need to keep an eye on the pace of corporate bookings as they appear to be getting softer.
Read more
January 29, 2015
This year will yield strong luxury travel bookings and there will be an increased preference for European excursions as the United States dollar strengthens, according to Travel Leaders Group’s latest survey.
Read more
January 29, 2015
While Ctrip never refrains from asserting the fact that the OTA stands for its performance that reflects in profitability, Qunar is confident of a major break-through in the next couple of years.
Read more
January 29, 2015
A Wall Street Journal review of complaints against the company found indications of irregularities in dozens of cases. Some involved billing twice for a single ticket or concealing additional costs in advertised prices - practices lawyers say would violate European Union consumer-protection laws.
Read more
January 29, 2015
The long-awaited mobile revolution in travel planning and booking has finally arrived. A solid majority of 58% surveyed by PhoCusWright is now comfortable completing bookings on mobile devices using stored payment information.
Read more
