October 29, 2018

Travel industry brings innovative technology along for the ride


Room service at the Hotel Monville in Montreal starts with a phone call that tells the guest: Your robot delivery is outside.

The travel sector is rich with touch points that connect consumers and industry workers with sophisticated technology. Airlines and hotels, for instance, are built on large-scale infrastructures that make it possible to reserve flights and rooms - right down to fine details such as seat numbers and pillow preferences. Most airports around the world now have self-serve passport and biometric scanners that move people in and out faster without compromising security.

But this is all old news for experienced travelers.

Faced with tight competition for traveller dollars and more demanding, better-informed consumers, travel and tourism companies are turning to next-generation technologies such as robots, data analytics, artificial intelligence and augmented reality.

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