Sabre Corporation’s 2017 Asia Pacific Corporate Traveler Study shows 80% of travel managers believe mobility is their biggest priority, with companies struggling to stay on top of those who deviate from their policy.
The research found nearly half of corporate travelers make changes to their trips, with 43 per cent deviating from their companies’ travel policy ahead of travel and 42 per cent adjusting plans during their trip.
As firms strive to find a balance between compliance and traveler satisfaction, many respondents (47 per cent in 2016) have seen their companies actively re-crafting their travel policies to accommodate more booking autonomy. A quarter has also witnessed clients deploying mobile apps that incorporate policy compliance options, shifting responsibility onto the traveller.
A major finding in the report is that 80 per cent of travel managers believe mobility – from making bookings on mobile devices to itinerary management and staying in touch with travellers via instant messaging – is their top priority, highlighting the importance being placed on moving toward a mobile-first strategy. The third-highest priority for travel managers is alternative forms of payment technology (66 per cent).
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