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Travelocity Business launches TBiz Chat

May 08, 2012 | Online Travel

The new feature offers business travelers the ability to connect live with a certified Travelocity Business corporate agent via a one-to-one web chat. TBiz Chat provides travelers who need help during the booking process the ability to chat online with a certified agent instead of calling.

TBiz Chat provides travelers who need help during the booking process the ability to chat online with a certified agent instead of calling. Travelers and arrangers can connect with an agent in a unique chat forum that is a personal one-on-one experience, as opposed to an agent participating in multiple chats at one time.

“Providing our customers with the best possible experience continues to be the cornerstone of our business,” said Yannis Karmis, president of Travelocity Business. “We know travelers have questions when booking travel and we created the chat tool to help them find solutions and book their travel in an engaging and efficient manner.”

Travelocity Business is known for its superior service due to its highly skilled corporate certified agents. The company has a 95 percent satisfaction score from its VIP customer service program.

Of those customers who tested the new TBiz Chat function, 95 percent said they would use TBiz Chat instead of making a phone call to an agent. And, almost all of the respondents indicated they would use the option again for future travel questions, inquiry or travel requests.

Travelocity Business Customer Service Team is comprised of agents with an average of 10 years corporate travel experience. The agent team is available 24 hours a day, seven days a week and is specially trained to assist travelers, including executives, VIPs and international travelers. In addition, the chat team is also certified in the nuances of chat.

Travelocity Business surveyed its customer base and learned some of the top reasons travelers would use TBiz Chat are:

- Navigational assistance
- Book a new reservation
- Change an existing reservation
- Question regarding an invoice or receipt
- Airline schedule change

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