UK travel industry targeted by new rules on online sales
August 21, 2012 | Online Travel
Airlines, agents and other travel-related companies will be forced to modify the way they sell online in light of new rules published today. The measures are designed to give greater clarity and transparency on consumer rights.
Outlined in a consultation on the Consumer Rights Directive, the measures seek to ban opt-out tick boxes, which automatically add ancillary services to purchases, and to stop companies using premium rate numbers for consumer queries.
Consumer Affairs Minister Norman Lamb said: "Many people will have been ripped off at some point by hidden online charges while booking a holiday, premium rate helplines when returning a purchase or disproportionate and often unexpected charges for paying with credit or debit cards.
"The Consumer Rights Directive will put an end to certain bad business practices and help consumers make well-informed decisions when buying products or services. It will also boost business confidence, setting out clearer rules and responsibilities and cutting red tape by reducing compliance costs."
Get the full story at Travolution
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