January 09, 2018

Voice messaging through AI - the future of communication in hospitality

Newer, easier, and more exciting ways of communicating are being developed every day, and we have now reached a point when we can carry a message to any distance, and through a multitude of channels, with nothing more than our own voices.

For hospitality, voice messaging brings a world of possibilities, from enabling staff to communicate with each other faster, to offering a new and more remarkable experience to hotel guests.

While on the subject of guests, it’s important for hoteliers to acknowledge that the modern traveler requires options and diversity. Every day, they are presented with many hotel and accommodations alternatives, offering many different services and features, each of them meant to cater to their specific needs and expectations. “Personalization” has become a major topic over the last few years because we are no longer talking about one-size-fits-all standard hotel.

Travelers don’t have to settle for the first accommodation or service that comes their way. Now, it’s all about the demand dictating the supply. Your guest = your boss.

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