What social followers want

January 26, 2010 |

Brand marketers want consumers to follow them to build buzz and engagement, but social media users often desire something in return. What they

A December 2009 MarketingSherpa survey indicated that learning about specials and sales was the top motivation of those who friended or followed a brand online, supporting the results of earlier surveys. But looking for savings was followed closely by learning about new products, features or services.

Users described as

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