March 24, 2017
Google Travel exec details changing consumer behavior
If you want to dig for new information about consumer behavior in travel and beyond it, Google’s a good place to start.Read more
The most popular activity for mobile users searching for restaurant info is simply finding a place to eat nearby, but many users also go beyond that. Young internet users are especially likely to associate their phones with food, with 32% of US millennials checking menus on their phones.
Gen Xers were about half as likely to do so, and just 8% of baby boomers said the same. A similar generation gap was present for other digital activities associated with restaurants, including following them on social media and checking in via mobile apps.
Looking up menus was most popular among all age groups, likely because it’s also the most practical activity. Checking in may be fun, and even useful if restaurant-goers are looking to meet up with friends, but it won’t help you decide what to eat any faster.
One thing that might is the ability to order ahead via mobile phone, typically used at quick-service or fast-casual restaurants. Nearly a quarter of US smartphone and tablet users reported having done so in a September survey by Prosper Mobile Insights.
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