Industry News & Trends

Expedia closes

Expedia has quietly shut down in December, the Italy-based hotel-booking site that was once seen as Expedia’s answer to’s dominance in Europe.

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Where will U.S. travelers visit in 2017?

2017 is shaping up to be a year of uncertainty, with a new political regime here in the USA and violent attacks in popular destinations abroad. But people still seem eager to travel for business or leisure - or even “bleisure” - according to industry experts.

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French luxury hotels woo daytime lovers

Hotel chains, including Accor and Marriott, have signed up to a French start-up online booking platform called, with the number of hotels in France using the service doubling to 600 this year, according to the company.

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Kayak enters India

Kayak this week officially announced its entry into the Indian market, providing innovative travel tools to help people search, plan and manage their travel.

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Hotel leaders advance customer experience

Traditionally the hospitality industry has followed the airline industry in areas like distribution, revenue management, product innovation but things are changing so rapidly. Now the industry is starting to look at leaders like Amazon and Uber to gain new ideas on the future of the customer experience.

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The great loyalty rate debate

Hilton, Marriott, Accor Hotels and Choice Hotels International heavily promoted loyalty club membership-driven book direct campaigns. Many independent analysts however questioned its purpose, effectiveness and long-term effect on hotel profitability.

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