Plans to outsource nearly all of its customer service operations
The OTA has 14 customer service centers worldwide, and in the coming months will transfer 12 of them to Majorel, a Luxembourg-based customer service outsource firm.
The world has essentially gotten accustomed to the pandemic
Consumer travel in the age of COVID-19 is moving into a new phase of manageable risk and minor inconvenience as the Omicron variant starts to decline.
How hotels could tap into this opportunity, and how to monetize it
HSMAI’s Revenue Optimization Advisory Board recently discussed the potential impact of commercial solar and EV charging on hotels’ revenue and profit strategy.
UK open for business. The country has eased international travel measures for COVID-19 and now has one of the most free-flowing borders in the world.
High-end luxury travel advisors are in demand. As the complexities of traveling in the COVID-19 era persist, luxury travelers are increasingly turning to high-end travel advisors.
CWT sets priorities for $100M platform investment. Sustainable travel initiatives, improving connectivity and increasing content are top list of goals.
EasyJet claims carbon reporting first. The airline has launched carbon emissions reporting to help corporate customers measure the impact of carbon emission offsetting.
Bad news? Send an AI. New research suggests that when a product or service offer is worse than expected, consumers respond better when dealing with an AI agent.
For TikTok success, it’s all about the partnerships. Brands eager to enter the conversation on social media today must find a way to create compelling content - not ads.
Cloudbeds’ 2022 Travel Trends Report. Nine booking, travel, and macro trends set to shape the future of hospitality as we learn from the impacts of the Covid-19 pandemic.
MEWS: Living with staff shortages: how to run a property with a reduced team. Tips to reduce the pressure on your team, so your skeleton crew can grow into a big, motivated workforce.