The company is not worried about customers abandoning actual travel for a virtual-reality alternative
Expedia's CEO Peter Kern acquiesced that while he might be wrong about the metaverse long term, he beliefd that customers won’t be trading away their passports for headsets anytime soon.
New hospitality services frameworks build on the strengths of closely-knit frontline teams
Hotels increasingly recruit specialists who can double up as multitaskers, and empower their teams to go the extra mile happily, using their networks to amaze guests by serving ‘weird’ requests.
There are many tools that can help hotels collect, manage, and creatively leverage their data
The HSMAI Marketing Advisory Board discusses various aspects of CDPs and the methods they thought hotel marketing professionals could use at work to better understand and interact with their customers.
Business travel bookings taking off. The highest numbers of domestic and international business travel bookings were recorded in the first week of February since May 2020.
Booking.com fires thousands via video message. The second mass layoff in two years - in total 4,000 people have been fired from the company since the start of the Covid-19 pandemic.
How supply chain issues are crushing hotels - and your stay. Travelers are returning, but labor and materials still haven’t - and the outlook isn’t exactly promising.
Hotels aim for simple, seamless connections. Brands are creating their own apps to work in conjunction with smart TVs, allowing guests to stream to the television via their phones.
Is the metaverse just marketing? While much of our lives have already shifted online during the pandemic, making those experiences truly immersive at scale is a knotty challenge.
How we can finally evolve from Web 2.0 to Web 3.0. An “internet of money” is emerging, along with distributed data hosting and user-controlled platforms.
OTA Insight: Predicting demand & pricing correctly. Being able to accurately predict and act on demand signals will give you a head start on your competition.
SiteMinder: Maximizing opportunities in an ever changing market (USA). The next 12 months will continue to pose challenges, but there will also be many opportunities to drive new revenue.