Some of the most common guest service problems and how to turn them into a money maker
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
CX is much more than just a trend and should be the beating heart of everything your hotel does
As a guest experience leader, if your business is in it for the long run, it’s time to look at the big picture and assess how to create a better customer experience.
One goal of operational excellence is spreading positive word of mouth
It’s about providing an amazing experience that gets people talking. Then once you get that great feedback, go out and market the crap out of that. It’s marketing that doesn’t cost a dime.
Next generation of hotel employees crave for 'work with a purpose.' They want to contribute and work for purpose-driven companies that want to make change.
30 Stays, 300 Days: Inside Marriott's viral marketing campaign. Explore some of the reasons social media matters, and how similar social media campaigns can benefit hotels.
How TripAdvisor is leveraging voice technology to boost business. Create the perfect immersive experience with voice technology for those looking for guidance.
HotelPlanner and Reservations.com SPAC merger called off. Looks like the popularity of going public via mergers with SPACs, or special purpose acquisition companies, is waning.
More hotels have robots in their toolbox. Hoteliers are exploring outside-the-box ideas as the industry continues to welcome back guests much faster than it can bring back workers.
How marketers can create a holistic search strategy. Holistic search strategies combine the keyword, audience and industry data from organic and paid channels to increase ROI.
Visrez: 3D sales tools for hotels. More than one thousand hotels, resorts & convention centers worldwide use Visrez to engage with their customers and drive sales.
The Hotels Network: Direct channel KPIs every hotelier needs to know. A KPI framework that highlights the top metrics to focus on when evaluating the direct channel success of your hotel.